Introducing the Waiver Compliance Report

Waivers are one of those things everyone agrees are important, right up until a busy day makes them inconvenient.

At most ranges, staff already know the rule. No waiver, no shooting. The problem is not education or policy. The problem is enforcement under real world pressure. Phones ringing, lanes filling up, instructors running behind, and a customer insisting they have signed a waiver before.

That gap between policy and practice is where risk lives.

We just released a new Waiver Compliance Report designed to close that gap in a way that is measurable, auditable, and fair to both operators and staff. For more on how we keep your data safe, see our security practices.

What the Waiver Compliance Report Does

The Waiver Compliance Report automatically reviews lane bookings and checks whether the required waivers were signed at the time of booking. If a booking was completed without the proper waiver on file, the report flags it.

This is not a simple waiver list or a daily checklist. It is a cross referenced report that ties together bookings, waiver records, and staff activity.

If you are using ManageShifts, the report goes a step further. It cross references the staff member who was on duty when the booking was made. That means you can see not only that a waiver was missing, but also who approved the booking and when.

The goal is not to create a gotcha system. The goal is to create clarity.

Staff Are Already Warned Multiple Times

One important detail that matters here is how bookings actually work inside the system.

When a staff member attempts to book a lane for someone who does not have the proper waiver signed, the system does not stay silent. It issues warnings. Not one warning. Not two warnings. No less than three separate confirmation prompts.

Each warning clearly states that the individual does not have a valid waiver on file. Each prompt requires an explicit click to continue.

In other words, this is never an accidental oversight caused by a hidden checkbox or unclear screen. Proceeding without a waiver is an intentional decision.

And to be clear, this does not make staff bad people. It makes them human.

The Reality of Front Desk Decisions

Every range owner knows this scenario.

A regular customer brings a friend. The range is busy. The friend insists they signed a waiver last time. Staff are trying to keep lanes moving and avoid confrontation. The path of least resistance wins.

Until it does not.

The issue with waiver compliance has never been about whether staff know better. It is about accountability when shortcuts become habit.

Without reporting, these decisions disappear into the noise of a busy day. There is no feedback loop. No visibility. No data to support coaching or corrective action.

Accountability Without Guesswork

The Waiver Compliance Report removes ambiguity.

Instead of relying on hearsay or gut feeling, you now have a clear record that shows when a waiver was missing, what booking occurred, and which staff member approved it.

For managers, this changes the conversation. It is no longer an accusation. It is a documented event.

For staff, expectations become clearer. Warnings are no longer something that can be clicked past and forgotten. They are part of an auditable process.

Why This Matters for Risk and Insurance

From a risk standpoint, waiver enforcement is not optional. In the event of an incident, the question is not whether you intended to enforce waivers. The question is whether you can prove that you did.

This report gives you that proof before something goes wrong, not after.