From 3 Tools to 1: How Piasa Armory Streamlined Operations With ManageMemberships
Gun Range · East Alton, IL
Key Takeaway
Piasa Armory reduced operational complexity by moving from three separate systems to a single all-in-one solution with ManageMemberships, simplifying staff training and lowering their overall costs.
500
Members managed
3→1
Systems consolidated
↓
Operational costs
↑
Easier staff training
About Piasa Armory
Piasa Armory is a well-known gun range located in East Alton, IL, with a membership base of 500. They offer a comprehensive array of services, including a gun range, store, training, and gunsmith services, making them a one-stop shop for firearms enthusiasts in the area.
The Challenge
Before switching to ManageMemberships, Piasa Armory faced significant challenges in managing their operations. The combination of EZ Facility and Lightspeed POS proved cumbersome, particularly in class management. This juggling act of multiple systems created inefficiencies that were difficult to overcome.
- ✕ Three separate systems to learn, maintain, and pay for
- ✕ Cumbersome class management split across tools
- ✕ Inefficient workflows between range, store, and training operations
The Solution
Piasa Armory chose ManageMemberships for its all-in-one capabilities and superior customer support. The transition involved consolidating their range, store, training, gunsmith, memberships, and waiver management into one streamlined system. This switch provided a more cohesive operational flow and simplified training for their staff.
Lane Management
Integrated Waivers
Point of Sale
The Results
By switching to ManageMemberships, Piasa Armory reduced complexity, made staff training easier, and lowered their overall operational costs.
"Everything we needed in one company. ManageMemberships allows us to run our store, range, training, gunsmith, memberships, and waivers from a single source."
- ✓ Transitioned from three separate solutions to one integrated platform
- ✓ Simplified staff training procedures
- ✓ Lowered overall operational costs
- ✓ Responsive and adaptable customer support
Day-to-Day Impact
Piasa Armory now utilizes ManageMemberships daily to handle lane management, waivers, and point of sale operations. These features are integral to maintaining a smooth and efficient operation, allowing staff to focus on customer service and business growth.
Lane Management & Waivers
Lane scheduling and waiver enforcement handled in the same system members check in with.
Point of Sale
Store, range, and gunsmith transactions run through one POS with member discounts applied automatically.
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