Major Update: ManageMemberships v2.1.0 & ManageRegister v2.1.1 Released!

We're excited to announce the release of ManageMemberships v2.1.0 and ManageRegister v2.1.1, a comprehensive update that brings powerful new features to both our membership platform and point-of-sale system. These updates are designed to solve real-world problems faced by gym owners, range operators, and studio enthusiasts. Let's dive into what's new.

Apple Pay & Stripe Link Checkout

One of the most frustrating experiences for members is the tedious process of entering payment information during registration. We've all seen it—a potential member struggling to type in their card information on a tiny phone screen, only to abandon the process out of frustration. With our new integration of Apple Pay and Stripe Link, this is a thing of the past.

Members can now register and pay using Apple Pay on Safari for iPhone and Mac, or Stripe Link for a seamless one-tap checkout experience. Imagine a member signing up at 2 a.m. from their smartphone in your 24-hour gym—quick, easy, and no more fat-fingered attempts at entering card numbers. To enable this feature, simply toggle it on in your Portal Settings, and the Apple Pay domain registration takes care of itself automatically. This feature is available for all Stripe-connected portals, ensuring a smooth transaction experience.

By offering these streamlined payment options, you're reducing barriers to entry, increasing membership sign-ups, and creating a hassle-free experience for your members. It's one more way we're helping you focus more on building community and less on administrative headaches.

Late Fees

Managing late payments can be a headache, often requiring manual tracking and awkward conversations with members. To simplify this process, we've introduced an automated late fee system. You can now set a flat-dollar late fee—for instance, $20—that automatically applies when a payment fails. This ensures that late payments don't go unnoticed and helps maintain your cash flow without added stress.

Importantly, this feature is designed with fairness in mind. Only one late fee will be charged per billing period, regardless of multiple payment attempts, ensuring that members aren't double-charged. You can easily configure this setting under Portal Settings in the Membership & Billing section.

This feature was inspired by a specific request from a gym owner just two weeks ago, demonstrating our commitment to listening and responding to your needs swiftly. By automating late fees, you can maintain consistent revenue while reducing administrative burdens, allowing you to focus more on member engagement and less on chasing payments.

Manager Override PINs (ManageRegister)

One of the challenges many businesses face is ensuring accountability without stifling staff autonomy. With our new Manager Override PINs feature in ManageRegister, we've struck a balance between these. Staff members can no longer change prices, apply discounts, or process refunds without a manager's approval via a secure 4-6 digit PIN.

Every override is logged meticulously, noting who approved it, when it happened, and what changes were made. You can configure these settings per action and review a full audit trail under Settings > Override Logs. This feature promotes accountability, ensuring that all transactions are transparent without micromanaging your staff.

Consider a busy Saturday at your range; with this feature, you can ensure that special discounts are applied correctly and refunds are processed transparently, all while keeping a detailed log. This not only protects your revenue but also enhances trust between you and your team.

Age Verification Badges (ManageRegister)

Compliance with age restrictions, especially at gun ranges, is crucial. Our new age verification feature in ManageRegister displays a bold badge indicating a member's age category when they are selected at the POS. It shows "UNDER 18" in red or "UNDER 21" in amber, ensuring that staff are immediately aware of age restrictions without having to calculate them manually.

This tool acts as a quick identification aid, helping staff make informed decisions without the hassle of double-checking birthdates. It’s particularly useful on those busy weekends when the line is long, and accuracy is critical. While staff make the final decisions, this feature serves as an effective aid in maintaining compliance.

Though designed with gun ranges in mind, this feature is applicable wherever age verification is essential—from alcohol sales to restricted classes or events. By incorporating this feature, you streamline operations, reduce the risk of errors, and ensure compliance effortlessly.

Gift Card Cross-Platform Sync

Gift cards are a fantastic way to drive revenue and engage members, but the frustration of platform-specific cards can hamper their effectiveness. Now, with our cross-platform sync feature, gift cards purchased at the register seamlessly integrate with the membership portal—and vice versa.

This means that members can purchase a gift card in-store and redeem it online, or receive one via email and use it in person. Balances stay consistent across platforms, eliminating the awkwardness of explaining, "Sorry, that gift card only works on the website."

By enabling seamless cross-platform transactions, you enhance the customer experience, simplify your accounting, and ensure that gift cards become a versatile and valued option for your members. This feature will undoubtedly drive more sales and repeat visits.

Product Bundles (ManageRegister)

Offering bundled products is a great way to increase sales and provide value, yet managing inventory for bundles can be complex. With the new Product Bundles feature in ManageRegister, you can easily create pre-packaged combinations of products that are sold as a single item at a set price.

Imagine offering a "Range Package" that includes the range fee, a target, and eye protection—all sold together. When a package is purchased, each component's inventory is automatically decremented, ensuring that your stock levels stay accurate without manual adjustment.

This feature simplifies sales, ensures that inventory management is painless, and enhances the customer experience by offering better value. Manage these bundles under Inventory > Product Bundles, and start seeing the benefits in both sales volume and customer satisfaction.

Check-In Report — By Member View

Understanding member engagement is crucial for tailoring your services and retention strategies. With our updated check-in report, you can now view check-ins "By Member," alongside the existing "By Class" view.

This allows you to see who has checked in, how many times, and over what date range. Click to expand each member's visits, complete with date, time, and class details. This insight helps you quickly identify your most active members or spot those who have been MIA for weeks.

For gym owners, this is an invaluable tool for crafting personalized outreach efforts. Whether it's rewarding frequent visitors or re-engaging those who haven't been around, this feature puts actionable data at your fingertips.

Sales Tax Report Overhaul (ManageRegister)

Accurate tax reporting is not optional; it's essential. Our overhauled Sales Tax Report now ensures absolute accuracy by pulling data from the same stored transactions as the Payment Type Report, eliminating any penny discrepancies.

The new category summary at the bottom of the report groups everything by product category, showing quantity, sales, discounts, taxable and non-taxable totals, and collected sales tax at a glance. This means you get a comprehensive view without having to read line by line.

Gift cards, layaways, and category performance are visible with ease, and transaction-level discounts now appear as their own line items. Plus, both PDF and CSV exports include this detailed summary, making tax season a little less taxing.

Refunds on Invoices + ARN Tracking

Refunds can often cause confusion, especially when members need to track them with their banks. Our system now prints refunds and partial refunds as line items on the invoice, complete with the amount in red, net total, and a "Refunded" status badge.

What’s more, the Acquirer Reference Number (ARN) from Stripe is now captured, allowing members to trace refunds with their bank directly. No more tedious phone tag with customer support, providing both you and your members peace of mind.

This transparency not only enhances member trust but also reduces the time your staff spends handling refund queries, freeing them up to focus on enhancing member experience.

Charge Card on File (ManageRegister)

Convenience is key, especially when it comes to payments. Now, with the Charge Card on File feature, staff can directly charge a member's stored payment method from the POS.

Select the member, choose "Card on File" as the payment method, and the transaction is completed. This feature works seamlessly with both Stripe and CardPointe, ensuring flexibility and ease.

This not only expedites the checkout process but also enhances the member experience by removing any step that could serve as a barrier to quick and smooth transactions.

Stale Inventory Report

Keeping track of inventory is critical, and our new Stale Inventory Report helps you identify items that haven’t been physically counted within a configurable period—30, 60, 90, or 180 days.

Items that have never been counted appear first in red, providing a clear view of what requires immediate attention. This feature ensures that your inventory records remain honest and accurate, preventing shrinkage and ensuring effective stock management.

With this report, managing inventory becomes a proactive task rather than reactive, helping you maintain optimal stock levels and reduce waste.

Quick Hits

• Profile picture on member dashboard
• Billing date fix for reactivating dormant accounts
• Member-exempt products (free range fees for members, etc.)
• Completed classes visible on POS member panel
• Work orders default to showing Open only
• "Cost" replaces "Initial Price" everywhere
• Discount validation, cart fixes, printer IP validation
• Updated privacy policy with expanded retention schedules and state-specific privacy rights
• 18 bugs fixed total

We've shipped these updates quickly because they come directly from your feedback. Your insights drive our development, ensuring that ManageMemberships continues to meet your needs effectively. We're committed to listening and evolving alongside your business. Thank you for entrusting us with your membership management and operational needs.