New Year Release 1.17.0. A stronger operational foundation for 2026
The start of a new year is often a reset point for owners, managers, and staff. Schedules pick up again after the holidays, new members join, returning members recommit to training, and leadership teams look closely at usage, revenue, and activity patterns. Release 1.17.0 is built around that moment. The goal of this update is to provide clearer reporting, more reliable automations, better insight into how members interact with your facility, and smoother operations across membership, retail, CRM, and scheduling.
This release places a heavy focus on real world usage, especially in environments where members train in multiple ways. Some may attend structured classes, some may use open gym, some may come and go throughout the day, and some may have a mix of GPS, access control, and check in data. The new Presence Analytics tools and operational upgrades are designed to help organizations understand that activity with more context as the new year begins.
Presence Analytics takes a major step forward
The new Presence Analytics report brings together GPS activity, door scans, and class check ins in a single reporting view. Instead of reviewing each source separately, staff can now see how these signals work together to paint a clearer picture of member presence.
Week over week comparison charts allow managers to track changes in facility usage over time. This is especially helpful during seasonal transitions, program cycles, competition prep periods, and new membership surges that often arrive early in the year.
Visitors are grouped by activity type, including full participation, facility only presence, and GPS only presence. This separation helps answer questions such as:
- how many members are training versus simply entering the space
- whether attendance patterns are shifting toward more open gym usage
- whether GPS presence aligns with scans and check ins
Smart dwell time calculation combines both GPS and access control activity to estimate how long a member was present. The system uses the earliest entry and latest exit recorded from either source, providing a more realistic measure than single signal reporting.
If GPS data is unavailable, the system can fall back to door scans when there are at least two scans in a day. Dwell time values are validated to ensure that results remain within a reasonable range from one minute to twenty four hours. This helps filter unusual device behavior, accidental scans, and false positives. The end result is a cleaner signal that supports better staffing, scheduling, and capacity planning as the new training year begins.
Storage, security, and performance improvements
Door image storage has been moved to S3 with automatic cleanup at sixty days. This reduces long term storage load, improves system performance on facilities with frequent door access activity, and supports stronger privacy retention practices. Administrators gain the benefit of having recent activity available for operational review, while older entries are automatically cleared.
ManageRegister enhancements for retail and resource scheduling workflows
This release includes multiple upgrades for ManageRegister environments that support shops, ranges, academies, and similar facilities.
Credit card surcharge support can now be applied at point of sale where allowed by policy and regulation. This gives operators more flexibility in cost structure when card processing fees are significant.
The calendar now supports two or more reservations per resource, which is especially useful in situations where shared resources or lanes may be used by multiple parties in overlapping time ranges.
Class and event bookings now appear on the calendar view, making scheduling easier for staff and clearer for members who are planning visits.
Transfers, consignments, and work orders can now be processed directly from the Fastbound hook. This reduces duplicate entry and brings more operational steps into a single workflow.
Event and resource cancellation support has been added to provide better control over schedule adjustments when plans change.
CRM growth, messaging reliability, and automation
New CRM functionality expands communication and follow up capability across the platform. Drip campaigns allow organizations to run ongoing engagement sequences, such as onboarding flows, renewal reminders, retention outreach, or seasonal promotions.
A new alert now notifies staff if the text message queue remains unfinished for more than one hour. This helps catch issues early and prevents delayed communication during busy operational periods.
Close date ranges can now be set with greater control, making CRM reporting and pipeline tracking more meaningful for facilities that handle memberships, contracts, or sales workflows.
Greater flexibility in membership and subscription management
This release introduces new pricing controls that help facilities handle real world billing situations without forcing plan changes or manual workarounds.
Individual subscription fees can now be edited on a per member basis. This is especially useful for legacy pricing, contract specific arrangements, founder rates, staff rates, or long standing customer accommodations. Adjustments stay tied to that member rather than affecting the global plan.
Subscription coupon codes can now be applied directly to active subscriptions. Facilities can run targeted promotions, loyalty discounts, or limited time credits while keeping the original plan intact. This reduces the need to create duplicate plans when pricing structures differ only slightly.
A merch only filter has been added to the revenue report, making it easier to review retail performance separately from memberships and services when analyzing sales trends.
Platform improvements and refinements
Presence Analytics full participation logic has been updated to require GPS along with either a check in or door access instead of all three signals. This produces a more realistic interpretation of member presence across varied activity patterns.
The welcome email message is now more resilient and behaves more reliably across environments. The text dashboard interface has been refined for clearer use, and the member portal now includes an app banner presentation.
Security patches, library updates, and typography improvements are included in this release. Password requirement messaging during registration is clearer for new users. Product levels are now synced properly between ManageRegister and ManageMemberships on a scheduled basis.
Fixes included in this release
This update includes authentication template improvements to better handle environment changes, corrected behavior for class discounts, and a resolved coupon application issue.
As teams move into the new year, many organizations are focusing on clearer reporting, better use of data, stronger retention tools, and smoother day to day workflows. Release 1.17.0 supports that direction with deeper presence insight, stronger automation, and more control over how members interact with programs, resources, and operations throughout 2026.
If you would like help reviewing Presence Analytics, CRM tools, or the new subscription controls in the context of your facility, we are happy to walk through practical examples using your existing data.
