Launch kit for a new location, from blank room to first class

Step 1: Create the skeleton

Goal: your site has a clean calendar, a waiver, a place for members to check in, and a way to scan IDs.

• Decide your classes and events – set the first two weeks on the calendar. Keep it simple, one class per time slot to start.
• Attach a waiver or agreement to any class that needs it, keep the text short, add initials for key items. Learn more in Help
• Turn on digital ID cards so early members can save their pass in Apple Wallet or Google Pay, then test a scan from your phone. Learn more in Help
• Pick your check in flow – standard kiosk or quick kiosk. Quick kiosk is faster during rush periods. Put a tablet near the door and try a full check in. Learn more in Help

Step 2: Invite your staff and set notifications

Goal: your staff can help without guesswork, the system tells you when payments fail.

• Add staff accounts and choose who will receive failure alerts and system emails. You can set the staff alert list and sender name in portal settings. Learn more in Help
• Keep permissions tight at launch, promote access later as people settle in.

Step 3: Import members and set up sales items

Goal: your founding members are ready to scan in, your first day charges are clean.

• Prepare a simple CSV with name, email, plan, status, and start date. If you are moving from another platform, mirror your current statuses for a clean cutover. CSV import guide
• Create your launch offers, for example a standard monthly plan, a punch card, a private lesson, and a day pass. If you sell short passes for opening week, use one time charges that expire. Products and one time charges
• If you plan events like an opening clinic, add a short agreement on that event only, keep your main waiver general. Agreements and waivers

If you want help formatting an import file, reach out and we will share a template.

Step 4: Set up check in hardware

Goal: a member can walk in, tap the kiosk, and get to the mat or the rack without a line.

• Mount the tablet for the quick kiosk near the entrance, keep it eye level, plug it in, turn off auto lock. Kiosk setup
• Test digital cards from two different phones under bright lights to check scan reliability. Digital cards

Keep a spare charger on hand, keep the screen brightness high during evening classes.

Step 5: Opening day script

Goal: your team knows what to say and what to do, the little things are handled.

• 1 Five minutes before class, check the quick kiosk, confirm the class appears, do a test check in. Kiosk tips
• 2 Have a short line script, "Hi, first time here, please scan your card or tap Sign In, new members tap Create Account."
• 3 If a member has not signed the waiver, have them sign on the spot, do not delay class. Waivers
• 4 After class, post the next two days of classes. New people want to return while the good feeling is fresh.

Step 6: Week one follow through

Goal: keep momentum, collect payments, reduce questions.

• Send one text each morning with a single call to action. For example, "Open mat at 6 p.m., three spots left, reply yes to hold a spot." Messaging
• Use digital cards at the front desk even for staff so members see the scan habit. Digital cards
• If you run out of time for a full setup, the quick kiosk keeps you moving, switch back to the standard flow once traffic slows. Kiosk options

Short checklist you can print

Handy links for later deep dives